The 2018 Inclusive Internet Index

Earlier this year, the Economist Intelligence Unit (EIU) published the Inclusive Internet Index 2018.  Now in its

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The Impact of AI on R&D and Innovation

For the past couple of centuries, general-purpose technologies (GPTs) have been the key drivers of productivity and economic growth, -...

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Harnessing the Collective Intelligence of Humans and Machines

For over a decade, MIT professor

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From Horseless Carriages to Driverless Vehicles

Autonomous vehicles (AVs) may well be the quintessential symbol of our AI/robotics age.  Cars are a major part of our...

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Human-Machine Work Teams

Will there be enough work in the future?  What’s the likely impact of our continuing technology advances on jobs?  How...

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Improving the Odds of Success for Corporate Transformations

Looking back upon my long career, one of the major factors shaping my views of strategy and innovation are the...

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The Promise and Current State of Blockchain

I recently participated in a blockchain panel at a conference of senior supply chain executives from a variety of companies. ...

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The Growing Importance of Resilience in an Increasinsgly Turbulent World

In March of 2017, Northeastern University launched a new interdisciplinary initiative, the Global Resilience Institute (GRI).  GRI is a university-wide...

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A Framework for the Safe Management of Digital Identities and Data

Identity plays a major role in everyday life.  Think about going to an office, getting on a plane, logging to...

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Customer Experience - the Key Competitive Differentiator in the Digital Age

About five years ago, McKinsey conducted an online survey of over 850 CEOs and other senior executives to find out...

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